Frequently Asked Questions
I feel like I need your help - how can I be referred?
As much as we would like to allow you to refer yourself, unfortunately we need you to be referred to us by one of our referral organisations - in many cases this is a Jobcentre or other organisation that supports you. If they're not sure of how to refer you, ask them to give us a call - we'd love to hear from them.
Why have I been referred to Dress for Success?
You have been referred to Dress for Success by an organisation that supports you - this can be a Jobcentre, a charity, social housing provider or more - so that you can receive help for your upcoming job interview or ahead of starting work.
What will Dress for Success provide?
We will provide you with professional clothing for your upcoming job interview in addition to an interview preparation session. If you've already secured work, or once you do, you'll be able to receive a capsule wardrobe as part of an additional session of styling. Everything you receive is yours to keep.
When is my appointment?
You will receive a text message (SMS) when your appointment is booked telling you the time and date. If you've been told that your appointment is booked and haven't received this text, please call us.
Where is my appointment?
Your appointment will be at our boutique situated off Notting Hill Gate at 229 Kensington Church Street, London W8 7LX.
You should plan your journey in advance using the TFL Journey Planner and bring a printed copy of our map and directions sheet that your referral organisation should provide.
We recommend travelling to Notting Hill Gate station and leaving using the 'South Side Kensington Gardens' exit. If you are travelling by bus, we recommend getting off at Notting Hill Gate Station.
Can you cover my travel costs?
No, but the organisation that referred you to us may be able to. Please speak to the person that made the referral to discuss what provisions they have for this.
Where are your clothes from?
Our clothes are a variety of new and used high end stock that has been donated from brands, retailers, corporates and individuals. Used stock is sorted for quality, condition and suitability before being steam cleaned for client use.
Do you have clothes in my size?
We have a large number of garments in many different sizes and in almost all cases are able to find items that are suited to each individual. Unfortunately we cannot always guarantee that there will be a wide selection, particularly in plus and petite sizes, however we continue to work with our retail partners with regard to this.
How much does it cost?
Dress for Success Greater London is a registered charity and provides its services and clothing to clients free of charge.
Do you have any other branches in London?
At this stage we do not have any other branches or boutiques. If you are concerned about travel costs or times please speak to your referral organisation. We aim to make sure that your appointment with us will be worthwhile.
I can't make it to my appointment, what do I do?
That's unfortunate, but we understand that things don't always work out. Please call us as soon as you know that you can't make it so that we can cancel your appointment and offer it to someone else. We can usually reschedule your appointment at short notice.
I'm running late!
Please call ahead so that we know you're still on your way. We're usually happy to see clients running late where we can but you should keep us informed.
What if I don't like my appointment?
We hope that won't be the case. Last year, 98.5% of clients were satisfied with their appointment. If there's a problem, please let the stylist or interview coach know or call us after your appointment and we'll make sure to put things right.